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Privacy Policy

Last updated: February 28, 2026

1. Information We Collect

Personal Information

When you register for OpenNow, we collect:

  • Full name and contact information (email, phone)
  • Real estate license number and brokerage information
  • Business address and location data
  • Payment and financial information (processed via Stripe)
  • Profile photo and professional credentials
  • Device tokens for push notifications (iOS)

Usage Information

We automatically collect:

  • Device and browser information
  • IP address and location data
  • Pages visited, features used, and session recordings (via PostHog)
  • Time and date of access
  • Referring website addresses
  • Application errors and performance data (via Sentry)

2. How We Use Your Information

We use collected information to:

  • Provide and maintain our service
  • Verify your professional credentials
  • Connect you with other real estate professionals
  • Process payments and transactions
  • Send you notifications about opportunities and events
  • Improve our platform and user experience
  • Detect and prevent fraud or abuse
  • Comply with legal obligations

3. Information Sharing

We may share your information with:

  • Other Users: Your profile information is visible to other verified professionals on the platform
  • Service Providers: Third-party services that help us operate (payment processors, hosting, analytics)
  • Legal Requirements: When required by law or to protect our rights
  • Business Transfers: In connection with any merger, sale, or acquisition

4. Data Security

We implement industry-standard security measures to protect your personal information, including:

  • Encryption of data in transit and at rest
  • Secure authentication via AWS Cognito
  • Regular security audits and monitoring
  • Access controls and authorization

5. Your Privacy Rights

You have the right to:

  • Access and review your personal information
  • Request corrections to inaccurate data
  • Delete your account and associated data
  • Opt-out of marketing communications
  • Export your data in a portable format
  • Object to certain processing activities

6. Cookies and Tracking

We use cookies and similar tracking technologies to enhance your experience, analyze usage patterns, and personalize content. You can control cookies through your browser settings.

7. SMS/Text Messaging

We may send you text messages related to open house confirmations, schedule updates, reminders, and support if you have opted in during registration. Message frequency varies. Msg & data rates may apply.

Opt-in data protection: No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All categories of information sharing described in this Privacy Policy exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties, excluding aggregators and providers of the text messaging platform used to deliver messages.

You may opt out of text messages at any time by replying STOP to any message or by updating your notification preferences in account settings. For help, reply HELP or contact us through the platform support system. See Section 8 of our Terms of Service for full SMS terms.

8. Third-Party Services

Our platform uses third-party services including:

  • AWS: Cloud hosting, authentication (Cognito), and data storage
  • Google Maps: Location services and mapping
  • Stripe: Payment processing, subscriptions, and payouts
  • PostHog: Product analytics, session recording, and usage tracking
  • Sentry: Error tracking and performance monitoring
  • Apple Push Notification service (APNs): Push notifications for the iOS app
  • Twilio: SMS/text messaging delivery

These services have their own privacy policies governing their use of your information.

9. Data Retention

We retain your personal information for as long as your account is active or as needed to provide services. We will retain and use information as necessary to comply with legal obligations, resolve disputes, and enforce our agreements.

10. Children's Privacy

Our service is not intended for individuals under 18. We do not knowingly collect personal information from children.

11. California Privacy Rights

California residents have additional rights under the CCPA, including the right to know what personal information is collected and the right to opt-out of the sale of personal information. We do not sell personal information.

12. International Users

If you access our service from outside the United States, please note that your information may be transferred to, stored, and processed in the United States.

13. Changes to Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.

14. Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us at app.open-now.com.